35 minutes · free · certificate valid 1 year

AI at Work: Safe and Sensible Use

Understand what generative AI tools are actually good at, what they get wrong, what you should never paste into them, and who's accountable when AI is involved in a piece of work. Finish the final assessment with a score of 75% or higher to earn a certificate, valid for one year.

Done this course before, or already know the material? You can go straight to the final assessment and renew your certificate without re-reading the lessons.

Who it's for: For any employee who uses, or is considering using, generative AI tools such as chatbots and assistants in their day-to-day work.

What you'll learn

• Explain what large language models actually do and why plausible is not the same as correct.
• Recognise hallucinations and verify facts, figures, citations, and quotes before relying on them.
• Judge what information is safe to put in a prompt and what must never leave approved systems.
• Apply your organisation's acceptable use policy and choose approved tools only.
• Take responsibility for AI-assisted work, reviewing it for accuracy and bias, and disclose AI use where required.

What you'll cover

1. 1

   Understanding generative AI

   What these tools actually do, and where they're strong or weak.

2. 2

   Data and confidentiality

   What should never go into a prompt, and why the tool you use matters.

3. 3

   Accuracy, bias and accountability

   Why you can't outsource judgement, verification, or responsibility to the tool.

4. 4

   Using AI well at work

   Acceptable use policy, good habits, and being transparent about AI's role.

5. 5

   Putting it into practice

   Short workplace scenarios that test how you would apply this course in real situations.

6. 6

   Final assessment

   20 questions drawn at random from the full question bank. Score 75% or higher to earn your certificate.